Make it safe
Protect people first, contact emergency services where necessary, and take reasonable steps to prevent further loss.
When Something Goes Wrong
Start with us. We will help you take the next step.
A claim can be stressful. Contact Avaltren as soon as it is safe to do so and we will help you understand the information your insurer is likely to need.
Record the details
Take photographs, note the date and circumstances, collect third-party details, and keep receipts for emergency work.
Contact Avaltren
Call, email, or WhatsApp us promptly. We will guide you through the insurer-specific process and required documents.
Claim Checklist
Useful information to have ready.
Requirements vary by policy and claim type, but these items help us get started quickly.
- Your policy number or insured name
- Date, time, location, and description of the incident
- Photographs or video of the damage
- Police case number where theft, collision, or crime is involved
- Third-party and witness details where relevant
- Quotes, invoices, or proof of ownership when requested
Need Help Now?
Speak to a real person about your claim.
We will help you understand the next step. Policy terms, insurer requirements, and excesses still apply.